Returns & Exchanges
Return or exchange unopened luxury creations within 30 days of delivery.
The return window remains active for 30 days from the date your order is delivered to your address or received by your designated recipient.
To initiate a return, please notify our Client Concierge with your order details and statement.
Email care@maison.com
Reimbursements are processed within 14 days of receiving returned items using your original payment method. No additional handling fees will be charged for valid returns.
Conditions for Returns
To qualify for a return, please ensure the following conditions are met:
Purchased within 30 days
Sealed in original packaging
Non-returnable luxury items:
Customized or personalized bespoke formulations.
Perishable skincare items or formulations past their expiration date.
Unsealed cosmetic products due to hygiene and health protection reasons.
Items inseparably mixed with other products after delivery.
We reserve the right to refuse returns that do not satisfy these policy conditions at our discretion.
Returning Goods
Clients are responsible for return shipping costs. Direct return parcels to our main atelier:
Maison Skincare City
We recommend an insured, trackable service. We cannot issue refunds without physical receipt of returned goods or valid proof of delivery.
Gifts:
If the item was marked as a gift and shipped to you directly, you will receive a gift credit for the return value upon item inspection.
If the order was not marked as a gift at purchase, the refund will be issued directly to the gift purchaser.
Contact Us
Questions regarding returns? Email care@maison.com